I have onboard credit from Celebrity — can I use that to purchase my excursions? +
No — Celebrity does not allow the use of onboard credit for our group excursions. You're welcome to use your onboard credit toward gratuities, spa experiences, specialty dining reservations, or other onboard purchases instead.
What is the cancellation policy? +
Our excursions are non-refundable once booked. There are two exceptions: if your excursion sells out, we may release your spot to another guest, and refunds in that situation are issued at our discretion; and if John Heath Travel or the tour operator cancels the excursion, you'll receive a full refund. Outside of these situations we're unable to offer a refund, so please choose your excursions carefully before booking.
Can I reserve for guests on other bookings? +
Yes — you can reserve a total of four guests, including yourself. Please confirm with the other guests ahead of time about who is handling the booking, so you don't accidentally end up booked on the same excursion twice. There is a 10% processing fee to refund any excursions that are double booked.
I already booked some excursions with Celebrity, but I want to do the private ones instead — can I cancel the other ones? +
Yes — Celebrity allows cancellation of their individual excursions up to 48 hours prior to the scheduled port arrival time. To cancel, visit the Celebrity Cruise Planner at
celebritycruises.com/booked or call Celebrity at 1-800-722-5941.