Our new customer support process makes it easier and more convenient for you—while helping us deliver faster, more personalized service.
Welcome to John Heath Travel Customer Support
Questions
Have a question? Our FAQ page covers the most common topics and is the fastest way to find the answers you need.
Click here for FAQ
Click here for FAQ
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Update Guests
Plans change—and that’s okay! You can easily request to add, remove, or update a guest using our simple online form.
Update Guests
Update Guests
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Cancel
We understand that life happens. If you need to cancel, our streamlined process ensures your request is handled promptly and with care.
Cancel
Cancel
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Get a Quote
Looking to book a cruise? Use our quote request form below, and we’ll find you the best options and value for your next getaway.
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Reservation Access
Need to check your reservation details? Click below to access your client portal for payment amounts, due dates, and booking information.
Access your reservation
Access your reservation
Make a Payment
Make a payment or update your credit card information easily and securely.
Group Cruise Resources
Need help with your booking or your group cruise?
Use this support page for general requests such as updating a reservation, authorizing payments, or requesting changes.
For information specific to your John Heath Travel group cruise—including host hotel details, excursions, travel information, trip updates, and frequently asked questions—please visit our Voyage Resource Center.
Visit the Voyage Resource Center →California Seller of Travel Registration # 2089491-50. Registration as a seller of travel in California does not constitute the state's approval. Agent is not a participant in the Travel Consumer Restitution Fund. Florida Seller of Travel Registration # ST37113. Hawaii Seller of Travel License # TAR 7231. Iowa Seller of Travel - Travel Agency # 960. Washington Seller of Travel UBI # 602 775122.
©2026 by John Heath Travel, LLC
Celebrity Eclipse & Celebrity Beyond - Ship Registry: Malta
Celebrity Eclipse & Celebrity Beyond - Ship Registry: Malta