Our new customer support process makes it easier and more convenient for you—while helping us deliver faster, more personalized service.
Welcome to John Heath Travel Customer Support
Questions
Have a question? Our FAQ page covers the most common topics and is the fastest way to find the answers you need.
Click here for FAQ
Click here for FAQ
person_add
Update Guests
Plans change—and that’s okay! You can easily request to add, remove, or update a guest using our simple online form.
Update Guests
Update Guests
cancel
Cancel
We understand that life happens. If you need to cancel, our streamlined process ensures your request is handled promptly and with care.
Cancel
Cancel
attach_money
Get a Quote
Looking to book a cruise? Use our quote request form below, and we’ll find you the best options and value for your next getaway.
info_outline
Reservation Access
Need to check your reservation details? Click below to access your client portal for payment amounts, due dates, and booking information.
Access your reservation
Access your reservation
Make a Payment
Make a payment or update your credit card information easily and securely.
California Seller of Travel Registration # 2089491-50. Registration as a seller of travel in California does not constitute the state's approval. Agent is not a participant in the Travel Consumer Restitution Fund. Florida Seller of Travel Registration # ST37113. Hawaii Seller of Travel License # TAR 7231. Iowa Seller of Travel - Travel Agency # 960. Washington Seller of Travel UBI # 602 775122.
©2026 by John Heath Travel, LLC
Celebrity Eclipse & Celebrity Beyond - Ship Registry: Malta
Celebrity Eclipse & Celebrity Beyond - Ship Registry: Malta